Q1. What is your terms of payment?

A:Usually,we accept T/T.For regular orders,we prefer 30% in advance before we start producing,70% against the goods finished (or before delivery the goods). For long term business relations, we have more advantage terms for payment.

 

Q2. What is your terms of delivery?                                                                     

A: We accept EXW,FOB,CIF,etc. You can choose the one which is the most convenient or cost effective for you.

 

Q3: What is the lead time?  

A:It usually takes 25 to 35 days after product sample confirmation and receiving your advance payment. The specific delivery time depends on the items and the quantity of your order. If the item was non standard, we have to consider extra 10-15days for tooling/mould made.

 

Q4: How about tooling Charge?

A: Tooling charge only charge once when first order, all future orders would not charge again even tooling repair or under maintenance and we only sell you this goods.

 

Q5. What is your sample policy?

A: We are glad to send samples for your inspection.Standard samples can be free, but the clients need to cover the freight cost.

 

Q6. Can you produce according to the samples or drawings?                                  

A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.

 

Q7: How to confirm the quality with us before starting to produce?

• We can provide sampleand you can choose one or more, and then we make   

the quality according to that, after we get your confirmation we will start production.

2)  Send us your samples, and we will make it according to your sample. 

 

Q8: How to solve the quality problems after sales?                                                   

A: If our problem,you can take photos of the problems or send product to us. We will make a satisfied solution for you within three days after we confirm the problems.

 

Q9. What is your terms of packing?

A: Generally, we pack products in neutral cartons or XTSKY brand. If you have legally registered patent, we can pack the goods by your logo after getting your authorization letters.

 

Q10. Do you test all your goods before delivery?                                                      

A: Yes, we have 100% test before delivery. We have QC team comply with TQM, each step is in

compliance to the  standards.

 

Q11. How can you deliver our goods?

A: We can send your goods by sea, land, air, express. Many delivery ways for your choice.

 

Q12.Why choose us?

a.Nearly 20 years professional team in auto parts industrial.

b.Value for money, high quality and competitive price.

c.We can send goods very fast.

d.XTSKY -a strong brand, deliveries in over 55 countries.

e.We have more than 20years experiences in auto part area,any requirements we can try our best to meeting you.

 

Q13.What`s your product guarantee ?

A: Strictly complying with quality management systems. If you have any problems concerning quality, we will offer you a refund or a replacement.

 

Q14.How many quantities about packaging for each item?

A: Without quantity limitation for inventory goods;customization order packing will be different cost, which base on whole order quantity.

Q15.How long is the date of delivery?

A: For inventory goods, we will deliver within 2 working days. For customization order, about 20~30 working days according to total quantity of full order.